Returns Policy
Great, Fair, Honest, Hassle Free, No Problems – Are just some of the words which describe Marlowes return policy.
We guarantee every item sold Arrives and is As Described or if you are Not Satisfied with your purchase you can return it to us in its original condition within 7 working days of the delivery date.
Returns – 3 easy steps
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Contact us via our dedicated Returns centre. Include your order details, return reason and any other information we might need.
2. Return - Once Authorized. Wrap the package securely or even better, use the original packaging! Enclose a note giving the reason for the return.
In many cases you can simply “Return to Sender” at the post office free of charge. Our return address is,
Marlowes Books
PO Box 244
Ferny Hills, Brisbane, QLD
4055
Australia
3. Refund / Credit – Once your order is received and processed we will issue your refund almost instantly. Your refund will be given via the original payment method used at the time of purchase.
* Important information. A lot of time and effort goes into our orders and getting them delivered to you in perfect condition and on time.
While we welcome returns we must have some conditions.
Postage. You are responsible for the original and return postage when a regular return is made due to "change of mind".
Marlowes of course covers all postage when your item is does Not Arrive or is Not As Described. We have a have a maximum of $20 credit for return postage. Any amount higher needs written consent from Marlowes Books.
Missing Parcels. To qualify for a refund on a missing parcel you must notify us with-in 30 working days (domestic customers) 40 working days (international customers) of your order date and inform us of the circumstances. Enquiries after this time period forfeits our return policy and is up to the discretion of Marlowes Books.
Satisfaction. We want you to be a minimum 100% satisfied with your purchase from us. Our customers are our business. We pride ourselves on exceeding your expectation. We welcome your contact using the information below.
Marlowes Books
P.O Box 244
Ferny Hills, Brisbane, QLD
2630
Australia
Email: mark@marlowesbooks.com
Web: www.marlowesbooks.com
Ph: (07) 5453 7148
